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Returns and Refunds

  • Medguard HealthCare does not accept the return of goods without prior written notification to the accounts department of Medguard HealthCare Ltd.
  • Goods can be returned once approval in writing has been given by Medguard HealthCare.
  • A 'Goods Return Form' must be completed for all returns. Notification of the intent to return Goods must be made within 14 days of the Delivery/Invoice date.
  • The only goods that will accepted for refund must be a current stock line and not a discontinued line or a special order item.
  • All approved goods for return must be in perfect condition, sellable and be completely without defect or damage. Such damage will totally cancel any obligation by Medguard HealthCare for any refund whatsoever on the item.
  • Goods are returned at the sender's responsibility and cost. Medguard HealthCare accepts no responsibility for goods lost or damaged during return transit. Medguard HealthCare does not refund return carriage, postage or insurance costs.

Please Note: Special order items and medicinal products are not subject to this returns policy and will be dealt with on a case-by-case basis.

Items returned after 14 days are subject to 10% handling charge

Returns after 60 days are dealt with on a case-by-case basis.

  • If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged
For returns/refunds requests within 7 days please go to Return Merchandise Authorization (RMA) or contact our Sales Team at 01 905 9006 or

* Please note Medicinal Returns can only be processed within 10 days of the product to customers who do not hold a wholesale licence